Do I need to make an appointment?
We always try to accommodate walk-ins; we recommend that you make a reservation at least one week in advance to guarantee an appointment at the time that you wish; by calling us at 857-250-2367 or book online here: http://bit.ly/2sZl7cl or at our website www.backbayspa.com.

As a new customer, what facial service should I choose and schedule for my skin treatment needs?
We recommend booking the most basic facial we offer, the Back Bay Signature, if you are a new customer. Your first facial appointment will include a consultation with our esthetician, and you may decide together if a different facial might work better for you.

What time should I arrive for my appointment?
We suggest that you arrive at least 15 minutes prior to your appointment time so that you have time to find parking, get settled and fill out any necessary paperwork.

What if I need to cancel or reschedule my appointment?
Since treatments are reserved especially for you, as a requirement, please make any cancellations at least 24 hours prior to your scheduled appointment.

What major credit cards or payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Debit, Cash, and Checks.

How do I purchase a gift certificate or gift card?
You can purchase a gift card in the store, over the phone with either a Visa, MasterCard, American Express, or Discover card, or order online through our website www.backbayspa.com.

Do you offer any package deals?
Yes, we do. You can purchase 6 of the same service with pay up-front, and you will receive the 7th service free of charge.